Vision and Strategy

Our Vision

  • We are the leading provider of medical services in Switzerland and a reliable partner for patients, doctors, personnel and all other stakeholders.

  • We make a considerable contribution to improving the health and quality of life of our patients.

  • We operate according to economic principles and distinguish ourselves through our high levels of quality and cost-effectiveness.

Our Core Values

  • Customer Orientation
  • Team Spirit
  • Trust and Respect
  • Commitment to Performance

Our Strategy

Perspective Potential

  • Hirslanden provides the necessary working environment to attract and retain highly-qualified and motivated personnel.
  • Hirslanden is actively committed to the training and professional development of specialist staff.
  • Hirslanden provides the necessary staff and infrastructure for the adequate treatment of patients and plans its capacities in accordance with its strategy and the market.
  • Hirslanden assumes an active role in the development of the international Mediclinic Private Hospital Group.

 

Perspective Processes

  • The Hirslanden hospitals operate independently within their markets and in accordance with the pre-defined goals and budget framework.
  • Hirslanden possesses the information and communication technologies necessary to support its competitiveness through efficient processes and a transparent service.
  • The Hirslanden hospitals enhance their productivity by means of constant process optimisation involving everyone concerned. The continuous realisation of group-wide rationalisation and optimisation potential is guaranteed by centralised structures.
  • Hirslanden respects a customer-oriented quality policy. This includes harmonised standards and guidelines ensuring the required quality of the structures, processes and results.

 

Perspective Market, Customer and Partners

  • Hirslanden has positioned itself as the leading service provider in the private healthcare sector and distinguishes itself on the market through quality leadership.
  • Hirslanden adheres to the collaboration with affiliated doctors and offers doctors attractive working conditions.
  • Hirslanden has positioned itself as a system provider with organisational and technical integration of support disciplines.
  • Market access is guaranteed via cantonal service mandates (listed hospital) and nationwide agreements with insurers (contractual hospital).
  • Hirslanden provides nationwide coverage throughout Switzerland with an own service package. Hirslanden is working in new forms of collaboration and establishes itself in further medical services, if market and synergy potential is identified.
  • Hirslanden is sustainably dedicated to society and politics as a socially responsible partner.

 

Perspective Finances

  • Hirslanden actively encourages the participation of its doctors in its business development.
  • Hirslanden makes the necessary investments to ensure its market attractiveness, process optimisation and cost-effectiveness.
  • Hirslanden guarantees its innovation and investment abilities by means of constant growth and strives to satisfy the financial expectations of the shareholders.
Motor of Success 2010 - 2012